support

Common Issues and FAQs

COMPATIBILITY - P3D v4


All our sceneries are compatible with P3D v4. If the installer is not ready for v4, just select P3D v3 in the installer and then change the path to v4. If you have any problems during installation, please let us know. The scenery will have to be manually added to the Scenery Library.




CYLW / CYEG FOR X-PLANE SUPPORT


Customer Support for CYLW and CYEG for X-Plane is offered by Canada4XPlane. Please contact them at http://canada4xplane.weebly.com/contact.html Any support tickets sent through our support form regarding these two products will be forwarded to Canada4XPlane.




CYYC - Double Jetways


This is a problem related to the installation of Update 1.1. Please uninstall it and reinstall following carefully the instructions on the installer.




CYYC - ORBX NRM Compatibility Issues


Cut to a different folder any files containing CYYC in it's name from the ORBX/NRM/Scenery folder.




MPTO - Mesh Problems


This happens because of a missing flatten on the AFCAD. Download the file HERE and replace it on your MPTO/Scenery folder.




Any Scenery - Missing Jetways


Jetways run under a module called SimObject Display Engine. In order for it to work, you need to install the last versionof the main module. You can freely download it here: https://sode.12bpilot.ch/?page_id=9




CYEG / CYLW - ORBX NRM Compatibility


Both products are compatible with ORBX Northern Rocky Mountains, however a few files need to be deactivated since ORBX modifies elevation and adds objects to the airport. We developed a tool to detect these files and deactivate them automatically. Run the scenery configurator, located in the path of installation of the product. Click on Detect Compatibility issues and wait until the script has generated a log. Then, click on Fix Compatibility Issues.




P3D V5 COMPATIBILITY


The following products are compatible with with P3D v5: - CYLW - CYEG - MMUN - MPTO - CYQB CYYC is NOT COMPATIBLE with P3D v5. We do not plan to release an update for CYYC, as a new version of the airport is under development, and targeted to newer platforms.




LICENSE TRANSFER - ORBX


1. FIRST UNINSTALL ALL VERSIONS OF THE PRODUCT FROM YOUR SYSTEM. 2. Follow these steps to redeem your product activation key (the one used to activate your download):
https://support.orbxdirect.com/…/en-us/articles/360001542775 3. Install through ORBX Central. Both SimMarket and FSimStudios.com issued keys are transferrable.




JUSTFLIGHT / FLIGHTSIMSTORE / PC AVIATOR CUSTOMERS


We don't work with these stores anymore. Please contact us to transfer your orders to a different store.





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