Common Issues and FAQs
COMPATIBILITY - P3D v4
All our sceneries are compatible with P3D v4. If the installer is not ready for v4, just select P3D v3 in the installer and then change the path to v4. If you have any problems during installation, please let us know. The scenery will have to be manually added to the Scenery Library.
CYLW / CYEG FOR X-PLANE SUPPORT
Customer Support for CYLW and CYEG for X-Plane is offered by Canada4XPlane. Please contact them at http://canada4xplane.weebly.com/contact.html
CYYC - Double Jetways
This is a problem related to the installation of Update 1.1. Please uninstall it and reinstall following carefully the instructions on the installer.
CYYC - ORBX NRM Compatibility Issues
Cut to a different folder any files containing CYYC in it's name from the ORBX/NRM/Scenery folder.
MPTO - Mesh Problems
This happens because of a missing flatten on the AFCAD. Download the file HERE and replace it on your MPTO/Scenery folder.
Any Scenery - Missing Jetways
CYEG / CYLW - ORBX NRM Compatibility
Both products are compatible with ORBX Northern Rocky Mountains, however a few files need to be deactivated since ORBX modifies elevation and adds objects to the airport. We developed a tool to detect these files and deactivate them automatically.
P3D V5 COMPATIBILITY
The following products are compatible with with P3D v5:
LICENSE TRANSFER - ORBX
JUSTFLIGHT / FLIGHTSIMSTORE / PC AVIATOR CUSTOMERS
We don't work with these stores anymore. Please contact us to transfer your orders to a different store.
KELOWNA - P3D OR XP TO MSFS LICENSE UPGRADE
P3D and XP customers are elegible for a discounted license upgrade from P3D and XP to MSFS only
- FSimStudios customers: an email was sent to all customers including a unique discount code to use at check out. If you didn't recieve the email, please contact us.
- SimMarket customers: your P3D Licenses will have to be first transferred to ORBX and then upgraded from ORBX. Please refer to the "License Transfer - ORBX" Tab.
VANCOUVER - Dynamic Lighting issues - P3D v4 & v5
VANCOUVER - High VRAM Utillization
High VRAM Utillization on Vancouver is due to the extensive use of ultra-high resolution 4K Textures and the large area of aerial orthoimagery covered by the product. To reduce VRAM consumption over 30%: